Measured results, not promised

A concrete example: healing the RFQ process.

The best proof of Repowering is a process transformed with KPIs in hand. Here is how a European leader in steel elements cut order-processing time by 70% — in 4 months from kickoff to go-live.

Contact us — raise productivity nowOrder Intake & Quoting
The context

30 people, 600 emails a day, a back office out of breath

The company — for over 60 years alongside builders of steel-structure works, with pre-processed steel elements — ran order and quote creation with 30 sales back-office people, buried under 600 emails a day.

The starting point

  • Huge time to read and interpret emails of every type and format
  • Extensive searches in SAP and BI for an accurate result
  • Constant overload: impossible to focus on value-adding work
  • Hard to keep up with growth: new opportunities left behind

The result with EKRAI

  • -70% order-processing time
  • Better service quality perceived by customers
  • Quotes available sooner for the sales network
  • Time freed for the most important opportunities
-0%
order-processing time
0 months
from kickoff to go-live
0
emails a day handled by the process
0
back-office people involved
How we got there

Repowering applied: existing knowledge, new process

No system rewrite: existing product knowledge, price lists and order history were structured and put to work in a Progressive Prompting workflow integrated with SAP.

  1. KPIs defined before starting: processing time, data quality, load per person.
  2. RAW capture of emails and attachments with semantic OCR, in any format.
  3. Structuring of header, order lines and footer, anchored to product knowledge.
  4. Targeted product search on the Vector DB fed with clean knowledge — RAG only where needed.
  5. Order ready in SAP (transactional OData call) with final human validation.
  6. Controlled refinement: iterations on edge cases until the KPIs converge.
And now: phase 2
With the order process running, the project extends: image understanding for the Sales process — drawings, schematics and visual documents also enter the Repowering flow. It is the typical path: start from a measurable process, converge, extend.

The next measured case can be yours

Bring us a day of your order emails or a complex RFQ: we'll estimate your -70% together, and define the KPIs to really measure it.

Contact us — raise productivity now See the implementation roadmap